GRIEVANCE REDRESSAL MECHANISM
The grievances are handled by the Grievance Redressal Committee. Employee Grievance Redressal Committee (ERGC) is for employees, while Student Grievance Redressal Committee (SRGC) is for students. The specifics are as follows:
SGRC (Student Grievance Redressal Committee) – A Student Grievance Redressal Committee (SGRC) is formed in accordance with AICTE regulations. A complaint from a dissatisfied student about any part of the institution should be directed to the Chairperson, (SGRC).
Student Grievance Redressal Committee
Dr. Roy John – Director Dr.Antony Kolenchery – Faculty Representative Mr. Manoj Varghese – Warden-Men’s Hostel Mrs. Kochurani – Warden- Women’s Hostel Ms. Greeshma Babu – Student Representative Mr. Joe Paul Poly – Student Representative
Employee Grievance Redressal Committee (ERGC)
The first step in grievance redressal shall be a verbal report by the grieved employee to his /her immediate superior who should listen to the employee, collect the relevant facts and try to settle the grievance. He/ she should also seek a verbal explanation from the person against whom the complaint is directed. Thereafter, he/she should in all cases submit a report in writing, particularly when the alleged grievance is not settled to the grievance redressal committee. The same is forwarded to the Management. Further, if the employee who has lodged the grievance is not satisfied with the decision of the Committee; thereafter he/she may approach the Management for redressal.
Employee Grievance Redressal Committee (ERGC)
Dr. Roy John – Director Ms. Ramya Benny – Administrator Dr. P Manilal – Faculty Representative Dr Salini B Nair – Faculty Representative